1. How long will it take to receive my order?

Orders typically take up to 3 days to process and an additional 5-10 days for delivery, depending on your location.

2. Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placing the order by contacting our customer service team.

3. Do you offer international shipping?

Yes, we ship to most countries. Shipping times and costs vary by destination.

4. How can I track my order?

Once your order is shipped, we will send you a tracking number via email.

1. What is your return policy?

We offer a 14 day return policy. Items must be unused and in their original condition. Please visit our Return Policy Page for more details.

2. How do I initiate a return?

To start a return, please contact us at lovellytravelling@gmail.com with your order number and reason for the return.

3. How long does it take to process a refund?

Refunds are processed within 10 working days after receiving the returned item.

1. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and more.

2. Is my payment information secure?

Yes, we use encrypted payment processing and comply with industry standards to ensure your payment information is secure.

3. How can I apply a discount code?

Enter your discount code during checkout in the "Promo Code" field, and the discount will be applied.

4. Do you offer gift cards?

Yes, digital gift cards are available for purchase. They make great gifts for frequent travellers!

1. Are the travel pillows washable?

Yes, our travel pillows come with removable, washable covers for easy maintenance.

2. Do the anti-theft bags come with a warranty?

Yes, all anti-theft bags include a 1-year warranty.

3. What makes your eco-friendly products sustainable?

Our eco-friendly products are made from recycled or biodegradable materials and are designed to reduce waste.

1. What digital products do you offer?

We currently offer downloadable travel planners, packing checklists, and budget planners.

2. Can I use the digital downloads on any device?

Yes, our digital downloads are compatible with most devices, including phones, tablets, and computers.

3. How do I access my digital downloads after purchase?

Once your purchase is complete, you will receive a download link via email.

1. Do you offer customer support?

Yes! Our customer support team is available Monday to Friday 8 am till 4 pm CET. You can reach us via email at lovellytravelling@gmail.com.

2. Where can I leave a review?

We value your feedback! You can leave a review on the product page or email us directly.